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用區塊鏈和人(rén)工(gōng)智能颠覆傳統保險市場
2019-01-12

當整個鏈圈和币圈都(dōu)在瘋狂地追逐财富效應時,很少人(rén)能潛下心來(lái),去(qù)關心區塊鏈技術(shù)對一個垂直行業的真實影(yǐng)響,尤其是習慣了一個個熟悉的生活場景後,太多人(rén)因此失去(qù)了對生活痛點的些許感知。

我始終有個觀點:創業者的使命擔當在于,通過創業這種可(kě)持續的經濟行爲,幫助更多的人(rén)享受福祉。尤其是當一項新技術(shù)映入眼簾時,創業者應該敏銳的把它轉化爲踐行該使命的有效杠杆。實際上,就(jiù)像區域經濟的發展不均衡一樣,細分(fēn)行業的技術(shù)發展不均衡,也廣泛存在。就(jiù)拿維系億萬人(rén)生活保障的保險業來(lái)說(shuō),相(xiàng)較于金融業的其他(tā)兩個分(fēn)支(銀行和證券),保險業的信息化和數據化程度,尚處于一個洪荒時代,而這也給了技術(shù)型選手以良機(jī)

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保險是消費升級的前提

作爲一個耳熟能詳的傳統業态,保險業甚至越來(lái)越成爲維系民(mín)生的*基礎行業之一。雖然消費升級的口号不絕于耳,但(dàn)當下的老百姓,真的做好追求自(zì)我實現的準備了嗎(ma)?實際上,根據馬斯洛需求理(lǐ)論的推斷,任何一次從(cóng)吃(chī)飽穿暖到受尊重和自(zì)我實現的跨越,都(dōu)少不了安全需求的率先滿足。

人(rén)在做決策時,通常會有兩個動機(jī):追求快(kuài)樂和逃避痛苦,而且以後者爲主。而保險業的本質就(jiù)在于它能通過社會資源的配置,來(lái)幫助更多的人(rén)免遭痛苦,哪怕是一趟不期而遇的飛機(jī)延誤,也能通過一份保險,*大(dà)程度的平複乘客内心的忿恨。

某種程度上講,保險承擔着社會秩序穩定劑的角色,也是推動億萬用戶消費升級的保障,作用不言而喻。然而就(jiù)是這樣一道至關重要的橋連,現實中卻被演繹爲了勞動密集型行業,君不見(jiàn)萬千保險銷售大(dà)軍,浩浩蕩蕩,各種成功學式的推銷策略,讓保險受衆甚至陷入了“談險色變”的窘态。這種強迫式的推拉術(shù),使得(de)想通過購(gòu)買保險尋求安全感的一絲希望,慢(màn)慢(màn)破滅了。加上高人(rén)力成本和産品層層分(fēn)包導緻的分(fēn)發效率低下,買保險變得(de)越來(lái)越不經濟。即使如(rú)此,保險依然是一個沒有上限、體(tǐ)量巨大(dà)且高速增長的行業,根據安聯集團數據,在2016年(nián)全球保險費總收入就(jiù)達到了3.6萬億歐元,産值甚至超過了GDP排名全球第三的日(rì)本,而中國于2017年(nián)完成了20%的增長。

當一個行業的體(tǐ)量足夠大(dà)、産業效率足夠低下時,其市場紅(hóng)利就(jiù)會愈發誘人(rén),而技術(shù)所彰顯的力量也就(jiù)更加所向披靡,而保險業恰恰就(jiù)是這樣一個典型的利基市場,所以也吸引了更多的大(dà)玩家用前沿科(kē)技,來(lái)對行業進行重新洗牌。尤其是解決産業效率的人(rén)工(gōng)智能技術(shù)和解決信任難題的區塊鏈技術(shù),兩大(dà)技術(shù)的并行,給了保險業以重塑的曆史性機(jī)遇

傳統保險業的弊端越來(lái)越明顯

保險作爲一種強信任屬性的托付類商品,在傳統保險生态下,其信任錨定物是繁亂而脆弱的保險公司品牌,而支撐起信任價值傳遞的卻是整體(tǐ)素質較低的密集型勞動力,信任基石的脆弱和信任傳遞鏈條的低效,導緻了保險信任價值的持續衰減,投射在投保人(rén)的心智上就(jiù)是:*該被信任的人(rén),卻傷害我*深。陳舊的公司架構,已無法承載保險價值的續航,把信任主體(tǐ)從(cóng)善變的傳統組織過渡到**公正的技術(shù)生态,已成爲必然。

實際上,日(rì)本壽險巨頭富國生命保險已經于2017年(nián)引入人(rén)工(gōng)智能系統,直接裁減了近30%的保險理(lǐ)賠員(yuán)工(gōng)。而把人(rén)工(gōng)智能系統和區塊鏈技術(shù)同時應用于保險行業的,SmartInsur Protocol(以下簡稱“SIP”)算是翹楚。

SIP是一個基于公有區塊鏈協議(yì)的保險底層鏈,用區塊鏈爲保險産品的發行、銷售、投保和理(lǐ)賠提供智能合約市場,并對人(rén)工(gōng)智能進行認證、管理(lǐ)和數據學習,在SIP社區内,所有參與主體(tǐ)的貢獻都(dōu)會促進該底層鏈的發展和完善,從(cóng)而獲得(de)收益。

圍繞傳統保險業的痛點,SIP提出了重塑保險信任價值的三大(dà)策略:

第一、AI負責替代密集勞動力,降低保險的信任傳遞成本,提高傳遞效率,把組織吞噬的高額流通成本,釋放(fàng)給SIP生态。

第二、智能合約替代冗繁而霸權的保險協議(yì),把保險權益公平安全的交付給參與主體(tǐ),即确保保單賠付,根除騙保、不保等“賴保”行爲。

第三、深度結合有300多年(nián)曆史的勞合社賠付制度,共享全球保險人(rén)才、資金和技術(shù)資源,儲蓄海量保險金,**解決老百姓買了有的賠的難題。

SIP正在用Ai和區塊鏈改變傳統保險業

在踐行過程中,SIP已經形成了自(zì)己獨有的保險生态——

Aimi工(gōng)作的樣子

第一,通過保險機(jī)器人(rén)引擎Aimi解放(fàng)人(rén)力冗餘,并釋放(fàng)保險産品流轉效率。

Aimi是業内**能夠讀(dú)懂(dǒng)保單理(lǐ)解保險責任的機(jī)器人(rén),基于核心上千萬數據量的保險知識圖譜,可(kě)以在數秒内回答400萬餘種保險問(wèn)題,相(xiàng)當于三年(nián)經驗的保險顧問(wèn),除此之外,它還(hái)能設計(jì)保險方案、核保定價、核賠定損和産品咨詢等能力。

經過1年(nián)半的線上運行,Aimi的系統交互友好功能已日(rì)臻完善,而且目前服務了中國人(rén)保、華潤集團、中國人(rén)壽、用友集團、金蝶集團等上千家企業,爲50萬用戶提供了智能保險服務,能支撐的保險敞口達到700多億元。由于強勁技術(shù)力量的吸引,已經與國際國内80餘家保險公司建立起了合作關系。

第二,構建點到點、端到端的SIP社區生态圈,讓保險的雨(yǔ)露無損的滴灌于每個參與主體(tǐ)。

實際上,SIP社區裡(lǐ)融合了保險産品***、保險産品投資人(rén)、保險産品銷售員(yuán)、核保核賠師(shī)、投保人(rén)和助手機(jī)器人(rén)Insurbot JR.等六個角色,保險産品在該6大(dà)主體(tǐ)上的流轉,也都(dōu)将遵循智能合約,真正實現了去(qù)中心化的自(zì)運行,即基于該生态,每個人(rén)都(dōu)可(kě)以保險産品的設計(jì)、投資、銷售、投保等,而這很可(kě)能意味着舊有的保險生态将坍塌,尤其是保險産品公司和保險代理(lǐ)公司兩個龐然大(dà)物,公司化的保險組織形态,将不可(kě)避免地遭遇到新興商業社區力量的對撞。

以後,當你(nǐ)需要投保時,你(nǐ)隻須成爲SIP社區成員(yuán),通過機(jī)器人(rén)了解保險産品詳情後,支付SIP的token即可(kě),一段時間後發生了理(lǐ)賠,則可(kě)以通過核賠師(shī)進行審核并确認,獲得(de)相(xiàng)應的賠償token,而核賠師(shī)也将收取服務token,你(nǐ)所享受的該保險産品,其***和投資人(rén)也都(dōu)将獲得(de)相(xiàng)應的token,而整個咨詢、投保和賠付等行爲過程,都(dōu)将以數據的形式對機(jī)器人(rén)進行培訓,而機(jī)器人(rén)也将對該數據供給支付相(xiàng)應的token,機(jī)器人(rén)的成長将更加**的促進該社區運行效率的提升。至此,區塊鏈和人(rén)工(gōng)智能将互相(xiàng)喂養、徹底融爲一體(tǐ)。

在該生态裡(lǐ),投資人(rén)可(kě)以獲得(de)基于區塊鏈的更多樣的數字資産投資類型,而投保人(rén)可(kě)以獲得(de)更廣泛的全球化的保險産品。随着社區生态的進一步擴大(dà),SIP的投保和獲賠币種,将不限于SIPCoin,而這将惠及整個區塊鏈世界的數字人(rén)類。

第三、機(jī)器人(rén)Insurbot JR.的成長數據管理(lǐ)。

它會以數字資産的形式受到區塊鏈技術(shù)的保護,版權可(kě)以溯源,社區成員(yuán)在分(fēn)享數據訓練機(jī)器人(rén)時,也可(kě)以随時随地獲得(de)勞動報酬。

SIP的經濟模型符合“分(fēn)布式商業思想”

SIP的橫空出世,踐行了區塊鏈的“分(fēn)布式商業思想”——

第一、在SIP社區裡(lǐ),六大(dà)參與主體(tǐ)都(dōu)被确權

譬如(rú),保險***享有産品擁有權,保險投資人(rén)享有産品收益權,保險産品銷售員(yuán)将享受産品銷售收益權,核保核賠師(shī)将擁有核定權,投保人(rén)将擁有投保數據資産的所有權,助手機(jī)器人(rén)Insurbot JR.将根據社區成員(yuán)角色,其版權和權益将歸屬于相(xiàng)關成員(yuán)。

第二、在SIP社區裡(lǐ),成員(yuán)間的行爲都(dōu)可(kě)以證券化

保險産品在參與主體(tǐ)之間流轉時,産生的讀(dú)單、方案設計(jì)、核保定價、核賠定損和産品咨詢等行爲,都(dōu)以token的形式呈現并做相(xiàng)應支付,真正實現了“行爲即數據,數據資産”。

第三、在SIP社區裡(lǐ),保險流通都(dōu)将智能合約化。

實際上,SIP團隊在搭建該社區時,設計(jì)了保險産品智能合約、保險産品投資智能合約、保單智能合約、賠案智能合約、保險機(jī)器人(rén)智能合約等五大(dà)合約。這将徹底根除傳統保險組織結構的環節冗餘,提升保險流通效率。

SIP的橫空出世,仰仗于傳統的保險從(cóng)業者對舊保險規則的把持,讓舊有的保險市場趨于闆結,而舊規則凝結下的既得(de)利益,沒辦法讓舊勢力輕易放(fàng)下,才給了創新者以機(jī)會。

SIP的豪華團隊

如(rú)此龐大(dà)一個保險業态,需要有**的團隊和行業資源與之匹配。實際上,SIP集合了一支Ai+Insurance+Blockchain基因的**團隊,由前香港保險學會會長Howard Tsang,保險業亞洲區高管Wenjun Pang(人(rén)工(gōng)智能算法碩士、全球第三大(dà)保險經紀公司亞洲區總監)、愛因斯坦母校(xiào)蘇黎世聯邦理(lǐ)工(gōng)的A專家Mike Yang(50餘篇機(jī)器學習、人(rén)工(gōng)智能論文,***Ai會議(yì)AAAI、機(jī)器學習會議(yì)ICML等論文11篇)、平安科(kē)技區塊鏈技術(shù)專家Chuanmin Zuo、前法國安盛集團亞洲區**核保人(rén)Daniel Su、極客全棧工(gōng)程師(shī)、前房(fáng)多多技術(shù)團隊長Cloudy等業内精英聯合成立。

SIP的顧問(wèn)團也堪稱豪華:日(rì)本保險學會會長Hitoshi Nemoto、法國安盛保險集團香港CEO Pierre Martelly、倫敦保險巨頭Faber家族Michael Faber、韓國現代保險公司部門(mén)長Sang-Soo Lee、東印度怡和洋行渣甸保險經紀韓國區部長Katie Gang等。

保險是僅次于貨币的信任商品,牽系着億萬人(rén)的福祉,沒有普惠保險的保障,任何消費升級行爲都(dōu)是空談,在保險業發展如(rú)此粗鄙的今天,用這樣一份成本高昂、效率低下的保險業态來(lái)支撐起百姓的尊嚴和自(zì)我實現,未免太過天真。

當整個舊保險業态不思進取的時候,唯有寄希望于擁有大(dà)情懷和大(dà)格局的保險人(rén),利用人(rén)工(gōng)智能和區塊鏈技術(shù)的鐵犁來(lái)劃開闆結的保險土(tǔ)壤,才能讓保險的真實價值萌芽,并長成庇佑百姓的森林,作爲一株頑強的秧苗,SIP顯然已經破土(tǔ)而出了,随着社區力量的灌溉,一片嶄新的保險生态,必将澤被世人(rén)。(轉載自(zì)搜狐财經)


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