*新數據顯示,2018年(nián)安心保險理(lǐ)賠獲賠率均值爲99.8%(行業均值99.62),案均報案支付周期均值爲:7.45天(行業均值14.50天)。 9月份安心全國車險小額理(lǐ)賠5日(rì)結案率爲99.47%(行業均值98.19%),車險小額理(lǐ)賠平均索賠支付周期0.27天(行業值0.72天),且1-8月結案周期、結案率等指标明顯優于其他(tā)幾家互聯網保險公司。自(zì)成立以來(lái),安心保險一直以解決理(lǐ)賠難、流程繁瑣問(wèn)題爲初衷,努力打造“簡單的保險”。理(lǐ)賠效率的提升,得(de)益于安心保險不斷創新服務理(lǐ)念,通過自(zì)助研發及引入第三方成熟的保險科(kē)技力量,将互聯網思維貫穿理(lǐ)賠服務全流程。
全流程“一鍵式”服務,開啓理(lǐ)賠服務新時代
安心保險天然帶有互聯網基因,是首家系統在雲上被保監會驗收的保險公司。通過自(zì)主研發、迎合消費者使用需求,安心保險借助APP、微信等平台搭建了一套完整的在線承保、理(lǐ)賠業務流程,用戶可(kě)在手機(jī)自(zì)助操作,一鍵式承保理(lǐ)賠。基于人(rén)工(gōng)智能的應用、風(fēng)控和理(lǐ)賠模式的創新,安心保險創造了獨有的車險運營模式——承保、查勘、定損均可(kě)在手機(jī)上一鍵完成,并實時查看(kàn)理(lǐ)賠進度,同時創新推出視頻理(lǐ)賠模式,投保客戶出險後,可(kě)微信與客服一對一在線視頻,客服遠(yuǎn)程指導查勘,省時省力。
爲了完善互聯網保險的線下服務,安心保險率先提出“全國理(lǐ)賠一張網”理(lǐ)念,一張保單保全國,建立了35家服務中心,與41家全國性和地方性公估公司簽訂了合作協議(yì),與全國近萬家合作修理(lǐ)機(jī)構簽訂了理(lǐ)賠協助服務協議(yì)。确保線上線下服務**率的無縫對接,爲業務的高速運轉奠定了基礎。
人(rén)工(gōng)智能,承保、理(lǐ)賠雙優化
與此同時,安心保險還(hái)積極應用*前沿的保險科(kē)技不斷優化理(lǐ)賠體(tǐ)驗,引進智能語音機(jī)器人(rén)。除了在線“猜你(nǐ)所想”、“答疑解惑”外,機(jī)器人(rén)還(hái)可(kě)以進行“理(lǐ)賠指路(lù)”,即引導客戶上傳理(lǐ)賠材料,客戶可(kě)通過點擊鏈接進入材料上傳操作頁面直接上傳理(lǐ)賠資料,方便快(kuài)捷。同時安心保險還(hái)爲客戶提供了不同場景的在線語音客服服務,如(rú)新契約回訪、結案支付回訪、滿意度調查等。經測算,機(jī)器人(rén)的工(gōng)作效率是人(rén)工(gōng)客服的6倍以上,但(dàn)相(xiàng)同工(gōng)作量費用僅爲人(rén)工(gōng)客服的三分(fēn)之一左右。安心保險相(xiàng)關負責人(rén)表示,智能機(jī)器人(rén)的使用,有效降低了人(rén)力成本投入,可(kě)連續7*24小時爲客戶提供**、穩定的客服服務,極大(dà)滿足了用戶需求,優化了用戶體(tǐ)驗。
從(cóng)整個行業來(lái)看(kàn),互聯網保險行業目前尚處于初級階段,在商業模式、服務創新上都(dōu)還(hái)有很長的路(lù)要走。隻有不斷堅定保險科(kē)技創新之路(lù),持續應用大(dà)數據、移動互聯、區塊鏈等技術(shù)來(lái)創新業務模式,提升服務品質,才能帶動整個行業的互聯網化轉型,重塑保險理(lǐ)賠服務。
來(lái)源:環球财富網
From :businessinsuranceU.S. commercial property/casualty rates rose 5% on average in the fourth quarter of 2019, up from 4% in the third quarter, reflecting insurers’ intent to continue to increase prices across most lines, online insurance exchange MarketScout Corp. said Monday.“Auto rate increases have been up all year long; however D&O (directors & officers) and professional rate increases have spiked significantly in the fourth quarter,” Richard Kerr, CEO of MarketScout Corp. said in a statement.Insurers are carefully analyzing their property exposures using catastrophe modeling tools, he said. “We expect many of the major property catastrophe insurers to curtail their 2020 writings in California brush and East and Gulf Coast wind areas. Naturally, this will result in higher rates to insureds,” Mr. Kerr said.D&O liability rates increased by 8.25%, while commercial auto increased 8% in the quarter, and professional liability rates were up 6%, and umbrella/excess rates were up 5.5%, according to MarketScout.Commercial property rates increased 5.25% in the quarter, and business interruption rates were up 5%, while all other lines showed smaller increases, except for workers compensation, where rates fell 1%, MarketScout said.By industry class, transportation and habitational saw the highest average rate increases at 9% and 8.25% respectively, MarketScout said.Large accounts – those with $250,001 to $1 million in premium – saw a rate hike of 5.5% in the fourth quarter, as did jumbo accounts, which have more than $1 million in premium. Small accounts – those with up to $25,000 in premium – were up 5%, while medium accounts – those with $25,001 to $250,000 in premium – were up 4.5%.The “steady trend” of upward rates reflects insurers’ plans to continue increasing prices across all lines except for workers compensation, MarketScout said.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305
From :insurancejournalIt was a relatively quiet year for the Southeast in terms of major catastrophes compared with 2018 when Hurricane’s Michael and Florence caused major damage in the region. This year, Hurricane Dorian sideswiped the Southeast coast and made landfall on the Outer Banks of North Carolina but most of the area was spared. Still, Aon said economic damage in the U.S. and Canada was poised to approach a combined $1.5 billion.Florida spent the year recovering from Hurricane Michael, which was upgraded to a Category 5 storm by NOAA in April. Florida officials have repeatedly called on the insurance industry to speed up the recovery process, with nearly 12% of claims still open a year after the storm hit.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305
From:businessinsuranceeinsurance renewals at Jan. 1, 2020, mainly saw single-digit increases, with some exceptions, according to reports by reinsurance brokers released Thursday.Willis Re, the reinsurance brokerage of Willis Towers Watson PLC, and Guy Carpenter & Co. LLC, a unit of Marsh & McLennan Cos. Inc. both reported that year-end reinsurance renewals varied by account and region, but the retrocessional reinsurance was under pressure.Rates on line for property catastrophe reinsurance programs remained stable and property per risk pricing was driven by individual program performance, the Willis report said.Although some Lloyd’s of London syndicates took firm positions on rate increases and the London market authorized capacity decreased, that capactiy was replaced by new capital and a strong supply from other markets, Willis Re said.U.S. loss-free accounts renewed at flat to up 10% while those with losses saw increases of 10% to 50%, the Willis Re report said, which was among the largest increases. Property catastrophe accounts without losses renewed at flat to up 5%, while loss hit accounts were up 10% to 20%, Willis Re said.According to the Guy Carpenter report, the brokerage’s global property catastrophe rate on line index rose 5% in 2019.According to the Willis Re report, other large increases were seen in Central and Eastern Europe, where property programs with losses saw increases of 5% to 20%, and Canada, where such accounts renewed up 10% to 40%.Most other regions and countries saw property increases in the single or low double digits, the report said.The Jan. 1 renewals saw some “difficult” negotiations, according to a letter in the report from James Kent, global CEO, Willis Re.The Guy Carpenter report said the reinsurance market was “asymmetrical,” adding “this is certainly not a one-size-fits-all market” and while overall capacity remained adequate, “allocated capacity tightened notably in stressed classes.”Dedicated reinsurance capital rose 2% in 2019 and the year saw approximately $60 billion in global insured catastrophe losses, according to Guy Carpenter, which was significantly lower than 2017 and 2018.Alternative capital, however, contracted by approximately 7% percent “as investors were more cautious with new investments after assessing market dynamics and pricing adequacy,” Guy Carpenter said.The retrocession market “was challenged … by trapped capital, a lack of new capital and continued redemptions from third-party capital providers,” a statement issued with the Guy Carpenter report said.However, significant retrocession providers returned to the market in the past two weeks, Willis Re said.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305
Major information technology companies in India are running the risk of termination of their $1 billion contracts following Boeing Co.’s decision to halt the production of its 737 Max jets, MoneyControl reported citing the Business Standard. Companies like Tata Consultancy Services Ltd., Infosys Ltd., HCL Technologies Ltd., Cyient Ltd. and L&T Technology Services Ltd. have outsourcing contracts with Boeing or its suppliers and Boeing’s jet crisis is expected to affect these IT companies in the short run.From:businessinsuranceOrganizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305
France-based eyewear maker Essilor International S.A. has discovered fraudulent activities at one of its factories in Thailand that could cause €190 million ($213 million) in financial losses to the company, The Irish Times reported citing Reuters. The company has filed complaints in Thailand and has fired all the involved employees. It hopes to recover the losses from frozen bank accounts, insurance and lawsuits.Organizer:China Insurance Digital & AI Development 2020Web:http://en.zenseegroup.com/p/560573/Contact:Ann 021-65650305